Resourceful and innovative professional with expertise in administration, customer service, and leadership. Advanced understanding of customer needs with diligent attention to detail results in superior customer service and high levels of client satisfaction. Proven ability to make critical decisions during challenges, perform in highly visible positions, and work under pressure to meet deadlines. Looking for an opportunity in a dynamic organization where my skills will be fully utilized.
Authorized to work in the US for any employer
Work Experience
Banking Operations Specialist IIDec 2023 – Dec 2025
EverBank — Islandia, NY
Collaborated with departments onsite and remote throughout the EverBank footprint to ensure smooth day-to-day operations and keep business clients happy.
Prepped business client applications for onboarding to the EverBank system.
Opened and funded various business accounts and products.
Updated and maintained various daily financial reports.
Enrolled and onboarded business clients into the online banking platform.
Sent account-related communications and effectively resolved account-related issues.
Financial Services RepresentativeJul 2022 – Dec 2023
Teachers Federal Credit Union — Kings Park, NY
Expertly opened a wide range of accounts including checking, savings, CDs, IRAs, business accounts, and Trusts.
Provided exceptional member service by addressing inquiries, resolving issues, and offering tailored financial solutions.
Proficiently handled money transactions with accuracy and compliance with established banking procedures.
Leveraged DNA and Salesforce to efficiently manage accounts and maintain accurate records.
Utilized Google Workspace to streamline communication, collaborate on projects, and manage tasks.
Demonstrated strong attention to detail and compliance with regulatory guidelines in all financial transactions.
Front Desk / Night AuditorNov 2019 – Jul 2022
Residence Inn by Marriott — Holtsville, NY
Received guests professionally, exceeding their expectations from arrival to departure.
Supervised all levels of staff including entry and journey-level professionals.
Resolved critical issues in a time-sensitive environment using excellent analytical skills.
Communicated guest feedback and survey results to departments in a timely manner.
Printed and maintained daily records and reports of hotel data at the close of each business day.
Office Services AssociateApr 2017 – Sep 2019
C&W Services — Bethpage, NY
Directed front-desk operations ensuring customer service met high standards for guest satisfaction.
Acted as first point of telephone contact with new and established customers.
Collaborated with compliance unit to resolve customer issues and maintain high satisfaction levels.
Assisted in execution of initiatives that streamlined business processes for increased efficiency.
Mailroom ClerkJan 2003 – Apr 2017
Altice USA — Woodbury, NY
Delivered SOP training to employees and facilitated cross-functional workgroups.
Forged and maintained solid relationships, working collaboratively with team members.
Enforced policies and procedures, attaining optimum standards for customer service, quality, and productivity.
Worked closely with upper management on sales-building plans, people development, and operational improvements.